Collections Specialist (Mon-Fri, 1 Year Experience)

About the role

A leading financial services company is hiring an on-site Collections Specialist in Westlands, Nairobi. The role manages accounts receivable activities and supports revenue recovery, helping resolve outstanding balances through payment collection, account reconciliation, chargeback investigations and dispute resolution. It suits someone who wants to use advanced Excel skills, work with payment processing operations and talk directly with customers to negotiate payment arrangements.

Key responsibilities

• Manage collection activities and follow up on outstanding customer accounts
• Investigate and resolve payment discrepancies, chargebacks and billing disputes
• Analyse accounts receivable data and maintain accurate collection reports using Excel
• Communicate with customers to negotiate payment arrangements and resolve account issues
• Coordinate with internal teams to address billing concerns
• Occasionally support the Customer Service Department

Required profile

• Minimum 1 year of experience in collections, accounts receivable, payment processing or revenue recovery
• Advanced English level (C1+) for professional communication

Required skills

• Advanced Microsoft Excel for reporting, reconciliation and data analysis