Credit & Collections Officer (Nakuru)

About the role

The Credit & Collections Officer will be responsible for assessing credit applications, monitoring repayment schedules, and ensuring timely collections for our customers in Nakuru. You will work closely with sales teams to support quality customer acquisition while maintaining a healthy loan portfolio.

Key responsibilities

• Conduct credit assessments and evaluate customer credit applications.
• Verify customer information and supporting documentation before approval.
• Monitor repayment schedules and ensure timely collections.
• Follow up on overdue accounts through phone calls, field visits, and approved channels.
• Implement debt recovery strategies and maintain portfolio quality.
• Prepare ageing, collection, and portfolio performance reports.
• Reconcile customer accounts and resolve payment discrepancies.
• Collaborate with Sales Executives and County Sales Managers to support acquisition and collections.
• Maintain accurate customer records and ensure compliance with credit policies.
• Provide regular feedback on repayment trends and market conditions.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking or a related field.
• Minimum of 2 years' experience in credit administration, debt collection, accounts receivable, loan management or related functions.
• Experience in micro‑finance institutions, SACCOs, asset financing, PAYGO financing, renewable energy, FMCG credit management or debt recovery is an advantage.
• Proven ability to conduct customer verification and field collections.

Required skills

• Proficiency in Microsoft Office applications.
• Familiarity with credit management systems.