Credit Controller (Healthcare Supplies & Distribution)

About the role

A well-established company importing and distributing medical equipment, orthopaedic supports, physiotherapy and rehabilitation products is recruiting an experienced Credit Controller in Nairobi. The role manages customer credit accounts, follows up on outstanding payments and ensures timely collections from hospitals, clinics, pharmacies and other institutions, while also supporting daily accounting, bank reconciliations and financial reporting.

Key responsibilities

• Manage customer credit accounts, monitor outstanding balances and follow up on overdue payments to ensure timely collections.
• Prepare customer statements, ageing reports and payment reminders, and negotiate payment plans with clients.
• Monitor credit limits and payment terms, approve orders beyond agreed limits where authorised, and release held orders once payments are received.
• Record and allocate customer payments in Odoo or a comparable ERP system, keeping customer accounts accurate and up to date.
• Prepare weekly collection reports, debtor ageing analysis and Days Sales Outstanding (DSO) reports, aiming to collect over 85% of overdue amounts each month.
• Support accounting operations, including bank reconciliations, supplier invoices, payment processing and monitoring the company's daily cash position.

Required profile

• Bachelor's degree in Accounting, Finance, Commerce or a related field.
• CPA qualifications or ongoing CPA studies are an added advantage.
• At least 3 years of experience in credit control, debt collection and accounting, preferably in a trading, distribution or healthcare-related business.
• Proven experience managing institutional customer accounts such as hospitals, clinics, pharmacies or other corporate clients.
• Excellent negotiation, communication and debt collection skills, with strong organisational, analytical and problem-solving abilities, accuracy and attention to detail.
• Ability to communicate in Hindi or Gujarati is an added advantage.