Customer Care Agent

About the role

Join CCI Global as a Customer Care Agent and become the first point of contact for international brands. You will deliver great customer experiences across voice, chat, email, and social media while receiving industry‑leading training and clear promotion pathways.

Key responsibilities

• Answer incoming customer inquiries and resolve issues on first contact whenever possible.
• Use client tools, scripts, and CRM platforms to accurately record and troubleshoot issues.
• Meet daily quality standards for customer satisfaction (CSAT) and handling times.
• Participate in continuous paid training, coaching, and team‑building sessions.

Required profile

• Minimum KCSE Certificate (Diploma or Degree is a plus).
• Excellent spoken and written English with a clear, confident tone.
• Comfortable using computers, typing accurately, and navigating CRM systems.
• Calm and empathetic mindset when handling challenging or angry customers.
• Willingness to work flexible rotational shifts, including nights, weekends, and holidays.
• 0–2 years experience in customer service, retail, or hospitality (fresh graduates welcome).

Required skills

• Proficiency with CRM platforms.
• Accurate typing and computer navigation.