Customer Care Officer

About the role

We are looking for a Customer Care Officer to join Rift Valley Technical Training Institute in Eldoret. The role involves handling inquiries, complaints and providing accurate information about our educational services.

Key responsibilities

• Receive and attend to customer inquiries, complaints and requests promptly and professionally.
• Provide accurate information about the institute’s products, services, policies and procedures.
• Handle complaints and ensure timely resolution or referral to the appropriate department.
• Maintain records of customer interactions and feedback.
• Respond to telephone calls and walk‑in customers.
• Monitor customer satisfaction and recommend service‑improvement measures.
• Follow up on customer concerns to ensure they are adequately addressed.
• Promote positive customer relations and uphold the institute’s image.
• Coordinate with other departments to ensure efficient service delivery.
• Participate in public‑relations and customer‑awareness activities.

Required profile

• Diploma in Business Administration, Customer Service Management, Marketing or Public Relations.
• Minimum two years of experience in a customer care office setting.
• Proficiency with standard office equipment.
• Computer literacy.

Required skills

• CRM systems