This job is no longer available
This job expired on 16/09/2026. It no longer accepts applications.
Customer Relation Specialist
Candle Export · Customer
Job description
About the role
The Customer Relation Specialist ensures that our support desk delivers timely, accurate, and meaningful resolutions to all customer inquiries. Working on‑site, you will oversee quality control, refine support processes, and handle escalations that exceed the agent level.
Key responsibilities
- Manage post‑sales interactions, building strong relationships and leveraging deep product knowledge.
- Address customer challenges to boost satisfaction and influence renewals and new sales.
- Collaborate with Product and Engineering teams to log enhancement requests and bugs.
- Act as the voice of the customer, providing internal feedback for service improvement.
- Monitor accounts for churn risk and implement proactive retention strategies.
- Deliver regular updates to management on critical issues.
Required profile
- Self‑motivated and target‑driven.
- Resilient with a strong ability to handle pressure.
- Excellent verbal and written communication skills.
- Capable of influencing and negotiating with internal and external stakeholders.
Required skills
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Candle Export
Customer