Customer Service Representative

About the role

Fix & Flow, a family‑owned plumbing service in Atlanta, is seeking an enthusiastic Customer Service Representative to handle inbound calls, schedule appointments, and ensure a high level of customer satisfaction. This position is ideal for a people‑person who enjoys phone communication and thrives in a detail‑oriented environment.

Key responsibilities

• Answer incoming calls promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers and coworkers.
• Provide accurate information about company policies, products, and services.
• Schedule service appointments and follow up on messages.
• Escalate or resolve customer issues as needed and alert management to significant concerns.
• Champion customer satisfaction by delivering courteous and effective support.

Required profile

• High school diploma or GED.
• Call‑center experience preferred.
• Strong record‑keeping, interpersonal, and communication abilities.
• Ability to pass a drug screen and background check.
• Self‑starter with motivation to learn and grow.

Required skills

• ServiceTitan (experience preferred).

What we offer

• Competitive pay based on experience.
• 401(k) retirement plan.
• Health, vision, and dental insurance.
• Holiday pay, paid vacation, and additional benefits.