Customer Service Representative

About the role

Influx. Inc is seeking a Customer Service Representative to join its fashion‑focused e‑commerce team. You will provide email‑based support to shoppers, ensuring a high‑quality experience while staying up‑to‑date with the latest fashion trends.

Key responsibilities

• Handle 10–15 customer tickets per hour via email, using the Gorgias CRM platform.
• Maintain a minimum 90% quality score on all interactions.
• Resolve customer inquiries efficiently, troubleshooting issues related to orders, returns, and product information.
• Collaborate with the wider support team and provide feedback to improve processes.

Required profile

• Strong appreciation for diverse fashion trends and retail commerce.
• Excellent written and verbal communication skills.
• Proactive problem‑solver with the ability to work independently and as part of a team.
• Openness to feedback and a commitment to delivering high‑quality service.
• Effective time‑management skills to meet ticket volume targets.

Required skills

• Experience with Gorgias or similar CRM software.
• Familiarity with Shopify e‑commerce platform.
• Proven ability to provide email‑based customer support.