Customer Service Representative – Support & Order Management

About the role

Stuart OnDemand is looking for a motivated Customer Service Representative to join our diverse, fast‑growing team. You will be the first point of contact for customers who need help understanding our same‑day courier products and services, and you will assist them throughout the order lifecycle.

Key responsibilities

• Answer inbound customer inquiries via phone, email or chat, providing clear information about services and order status.
• Take new orders, verify details, and ensure accurate entry into the system.
• Gather customer feedback and suggest improvements to workflows, procedures and service levels.
• Maintain calm and professionalism when handling frustrated or upset customers.
• Collaborate with internal teams to resolve issues and meet customer expectations.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to stay composed under pressure and handle difficult situations.
• Experience working with computers and basic office software.
• Attention to detail and a proactive approach to problem solving.

Required skills

What we offer

• A dynamic, multicultural work environment.
• Opportunities for growth and professional development.
• Competitive compensation and benefits package.