Direct Sales Representative

About the role

The Direct Sales Representative will drive growth of SBM Bank’s consumer banking portfolio in the Nanyuki area. You will prospect new retail customers, manage relationships with existing corporate contacts, and ensure smooth account opening processes.

Key responsibilities

• Identify and onboard new retail customers through systematic prospecting, visits, and onboarding within signed‑up scheme companies.
• Sell and cross‑sell assigned consumer banking products, meeting weekly, monthly and quarterly sales targets.
• Provide direct sales support, generate quality leads and follow up to convert them into sales.
• Maintain strong relationships with key corporate contacts through regular calls, visits and service activations.
• Handle customer inquiries, complaints and escalations promptly, ensuring compliance with bank procedures.

Required profile

• Minimum Certificate with 3 years banking sales experience, or Diploma/Bachelor’s degree with 1 year banking sales experience.
• Strong understanding of financial information, banking products, industry trends and regulatory processes.
• Excellent relationship‑management and interpersonal skills, with entrepreneurial mindset.
• Self‑motivated, result‑oriented, with good planning and organisational abilities.