Emergency Task Officer

About the role

The Emergency Task Officer is responsible for crisis response, security, and emergency tasks related to financed assets. This full‑time position is based in Nairobi and requires a background in criminology or a related field.

Key responsibilities

• File and maintain detailed incident reports and receive all emergency calls from clients.
• Respond immediately to reported theft or loss of financed assets, locate assets using GPS, and coordinate with police, boda‑boda riders, and field recovery staff.
• Advise clients to obtain police reports and update the police report number on the DC card.
• Negotiate recovery facilitation when clients are unavailable and keep them informed of costs and recovery status.
• Liaise with local leaders, police, and security teams to support investigations and minimize company loss.
• Educate clients on theft prevention and asset security.
• Send daily email summaries of non‑recovered units to relevant managers and teams.

Required profile

• Diploma or Degree in Criminology or a relevant academic background.
• Excellent communication and interpersonal skills.
• Strong analytical, problem‑solving, and organizational abilities.
• High integrity, ability to work independently and adapt quickly.

Required skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).