Entry-Level IT Assistant

About the role

RefuSHE Kenya, which protects, educates and empowers orphaned, unaccompanied and separated refugee girls and young women, is hiring an IT Assistant in Nairobi for its Angaza programme. The role keeps the organisation's computers, network, phones and systems working, secure and available, giving day-to-day technical support to staff and protecting sensitive data on the girls, young women and families served. The contract lasts 1 year and is supervised by the IT Officer.

Key responsibilities

• Provide first-line IT support to staff in person, by phone and remotely, and log and resolve requests on time.
• Set up, configure and maintain laptops, desktops, printers, phones, projectors and other equipment.
• Install, update and support operating systems, software and approved applications.
• Manage user accounts, email, passwords and access rights for new, moving and departing staff.
• Look after the office network, Wi-Fi, internet connection and routers, and follow up with internet service providers when needed.
• Ensure antivirus, security updates and backups are in place and working.
• Apply IT security policies and report phishing, viruses or data breaches.
• Train staff on IT basics, safe system use, password security and data protection.
• Maintain an IT asset register and prepare or recover equipment for new and departing staff.
• Set up IT equipment and audio-visual support for meetings, trainings and events, including online meetings.
• Advise on IT purchases, prepare specifications and manage supplier and service contracts such as internet, software licences and repairs.
• Keep records of support requests and escalate complex problems to the supervisor or external providers.

Required profile

• Diploma or degree in Information Technology, Computer Science or a related field.
• At least 2 years of IT support experience, ideally in an NGO or office setting.
• Knowledge of data protection principles and the Kenya Data Protection Act, 2019.
• Fluent spoken and written English and Kiswahili.
• Good communication skills, patience, honesty, discretion and commitment to gender equality, inclusion and safeguarding.

Required skills

• Hands-on experience with Windows and macOS, Microsoft 365 or Google Workspace, and common office software.
• Able to set up and troubleshoot laptops, printers, phones, local networks and Wi-Fi.
• Basic knowledge of IT security, backups and antivirus tools.
• Certifications such as CompTIA A+, Network+ or Microsoft 365 are an advantage.