Events Registration Coordinator

About the role

The Events Registration Coordinator will independently manage registration operations for multiple events in Nairobi, Kenya. This includes attendee registration, housing and travel coordination, reporting, and onsite execution, while acting as the primary point of contact for clients and internal teams.

Key responsibilities

• Develop and manage registration timelines, deliverables and documentation in partnership with event and client teams.
• Maintain accurate attendee data in CVENT, event management systems, Excel and other platforms.
• Coordinate housing, travel and badge printing, and oversee onsite registration operations.
• Communicate regularly with managers, clients and vendors, raising issues, risks and status updates.
• Support Africa Event Coordinators during quieter periods and assist with local office logistics.

Required profile

• Bachelor’s degree preferred and previous experience in customer service, event management or related fields.
• Strong written communication skills with attention to grammar, spelling and punctuation.
• Ability to manage multiple email inquiries simultaneously and handle difficult conversations professionally.
• Empathetic, patient demeanor focused on delivering exceptional attendee experiences.

Required skills

• Proficiency with Microsoft Excel and Word.
• Experience using CVENT and other event management system software.
• Familiarity with Concur and SAP for expense reconciliation.
• Use of email management tools and customer service software.