Front Desk & Administrative Assistant

About the role

The Front Desk & Administrative Assistant will be the first point of contact for visitors and clients, ensuring a professional and welcoming experience while providing comprehensive administrative support to the team.

Key responsibilities

• Greet visitors, determine purpose of visit and notify relevant staff.
• Answer, screen and route telephone calls, emails and general enquiries.
• Maintain a clean, organised reception area and meeting rooms.
• Manage visitor records, correspondence, courier services and deliveries.
• Schedule meetings, maintain calendars and prepare meeting rooms.
• Prepare routine letters, reports, spreadsheets, presentations and other documents.
• Maintain accurate electronic and physical filing systems.
• Monitor office stationery and pantry supplies, prepare purchase requests and coordinate with approved suppliers.
• Support travel arrangements, appointments, staff events and other administrative activities.
• Assist with data entry, document scanning, printing, photocopying and record keeping.
• Handle confidential information responsibly and report facility issues promptly.

Required profile

• Diploma or certificate in Business Administration, Secretarial Studies, Front Office Operations or related field.
• At least one year of relevant front‑office or office support experience.
• Strong spoken and written English; Kiswahili proficiency desirable.
• Professional appearance, calm and courteous manner.
• Dependable, punctual and able to work with limited supervision.
• High integrity and discretion with confidential information.

Required skills

• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Good working knowledge of common office equipment (phone systems, printers, scanners).

What we offer

• Professional and supportive working environment.
• Opportunities to develop administrative and customer‑service skills.
• Competitive gross monthly salary based on qualifications and experience.
• Statutory benefits and leave in accordance with Kenyan employment requirements.