Front Office Supervisor
Accor · Nairobi
Job description
About the role
The Front Office Supervisor will be a key member of the Front Office team at MGallery Nairobi Gigiri, overseeing daily front‑desk operations and ensuring exceptional guest service. This role involves leading Guest Service Agents, handling guest inquiries and complaints, and maintaining smooth check‑in and check‑out processes in a fast‑paced boutique hotel environment.
Key responsibilities
- Supervise, train and motivate a team of Guest Service Agents, ensuring compliance with Accor brand standards.
- Provide a warm welcome, efficient check‑in/check‑out and personalized service to all guests.
- Proactively address guest concerns, resolve complaints promptly and professionally, and escalate issues to the Front Office Manager when needed.
- Maintain thorough knowledge of hotel services, facilities and local attractions to give accurate information to guests.
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Published 18 hours ago
Expires 1 month from now
16 views · 0 interested
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Accor
Nairobi
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