Front Office Trainee

About the role

The Front Office Trainee will learn and assist with daily front office operations, delivering the Kempinski Experience to guests while developing hospitality skills under the guidance of the Training Manager.

Key responsibilities

• Check in arriving guests, register them, assign rooms, and handle special requests while promoting hotel services.
• Verify payment methods, follow credit‑checking procedures, and process guest check‑out, including final charges and invoicing.
• Handle front office cash transactions, foreign currency exchange, and balance cash float at shift end.
• Respond to guest inquiries in person or by phone, manage safe deposit boxes, messages, and refer complaints as needed.
• Coordinate room status updates with housekeeping for late check‑outs, early check‑ins, and special requests.
• Maintain knowledge of hotel products, services, and reservation procedures, and keep the work area tidy.

Required profile

• Degree or diploma in Hospitality/Hotel Management (completed coursework acceptable).
• Less than one year since completion (2025/2026) and no prior work experience required.
• Kenyan citizenship.
• Excellent grooming, professional etiquette, and strong communication skills.
• Positive, outgoing attitude with willingness to learn in a multinational environment.