Groups and Events Executive

About the role

Kempinski in Nairobi is hiring a Groups and Events Executive on a fixed-term, full-time basis in its Sales & Marketing department. The role focuses on selling to meet personal and team revenue goals through warm, friendly client contacts, creative sales processes and effective closing techniques, while meeting the event wishes and expectations of event planners.

Key responsibilities

• Learn from the orientation and training programmes run by the Groups and Events Sales Manager and sales associates.
• Gather, understand and apply knowledge of food, beverage and technical equipment and inter-departmental procedures to sales and planning.
• Maintain an up-to-date planning information portfolio and prepare accurate information-sharing communiqués for clients and hotel departments.
• Represent the hotel in telephone, written and personal contacts with current, past and potential clients.
• Handle final preparations before and during events to ensure client satisfaction.
• Complete reports on time, maintain orderly event files and follow up on outstanding balances with a personalised letter of appreciation.
• Follow deposit and payment guidelines with the Credit Manager and follow up enquiries within 24 hours.
• Focus sales efforts on one agreed market segment, meet and exceed monthly, quarterly and annual targets, and support the wider sales team.

Required profile

• Degree or diploma in business management or another relevant qualification.
• At least 4 years' experience as a Group and Events Sales Executive in a 5-star hotel.
• Ability to work in a fast-moving team with multiple stakeholders.

Required skills

• Proficiency in Microsoft Office and office management software.
• Excellent communication, facilitation, negotiation, writing, speaking and reading skills in English.
• Strong organisational skills, attention to detail and initiative in the procurement process.