Hardware Technician

About the role

We are looking for a proactive Hardware Technician to join our IT support team. The role involves troubleshooting a wide range of devices, deploying hardware, and supporting office infrastructure across multiple operating systems.

Key responsibilities

• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals on Windows, macOS, and Linux.
• Provision, deprovision, and replace corporate devices following established processes.
• Provide day‑to‑day technical support to end users and coordinate with Level 2 support for advanced issues.
• Install, maintain, and troubleshoot office infrastructure services such as printing, connectivity, voice, and platform services.
• Install, test, and support network devices including switches, routers, access points, firewalls, NAC, DNS, and out‑of‑band equipment.
• Troubleshoot Wi‑Fi and LAN connectivity problems.
• Support smart office technologies like digital signage, sensors, and metering solutions.
• Assist with PABX tasks in coordination with remote support teams.
• Receive, install, test, and troubleshoot printers, AV equipment, and workplace monitors.
• Provide onsite assistance during scheduled maintenance and critical escalations.
• Coordinate with vendors and third‑party providers for equipment repairs and replacements.
• Maintain accurate incident documentation and contribute to knowledge‑sharing initiatives.
• Escort authorized third‑party providers to data rooms and secure technical areas.
• Support internal and external audits, compliance activities, and SOX requirements.

Required profile

• Proven experience troubleshooting desktops, laptops, printers, and mobile devices on Windows, macOS, and Linux.
• Ability to coordinate with Level 2 support teams and third‑party vendors.
• Experience installing and maintaining network devices and office infrastructure services.
• Familiarity with smart office technologies and PABX systems.
• Capability to document incidents accurately and support audit and compliance activities.

Required skills

• Desktop & Laptop Support
• Network Troubleshooting (LAN/Wi‑Fi)
• Hardware Deployment & Asset Management
• Office Infrastructure Support
• AV & Print Services Support
• Incident Management & Documentation