Head of Sales – Enterprise Revenue Growth (Individual Contributor)

About the role

Our client, a leading global CX management company, is looking for a high‑calibre enterprise sales professional to drive accelerated revenue growth across Kenya and the wider East African region. This is an individual‑contributor position focused on originating, structuring and closing large, multi‑year BPO and CX deals ranging from $5M to $20M ACV.

Key responsibilities

• Own the full enterprise sales cycle – from prospecting and opportunity identification to negotiation and contract signing.
• Build and maintain a qualified pipeline of high‑value enterprise prospects within the first 60 days.
• Structure and close multi‑year, multi‑country deals with complex commercial and contractual terms.
• Engage C‑suite stakeholders across key sectors and influence decision‑making.
• Promote AI‑enabled CX solutions and managed‑service offerings to enterprise clients.
• Establish the company’s credibility and market presence as a strategic partner in Kenya and East Africa.

Required profile

• Proven track record of closing enterprise deals of $5M‑$20M+ ACV in BPO, CX, contact‑centre or managed‑services environments.
• Demonstrated experience designing multi‑year, multi‑country contracts with complex commercial frameworks.
• Deep understanding of the Kenyan and broader African BPO market with an established network of key industry contacts.
• Extensive experience influencing C‑suite executives and navigating complex buying processes.
• Strong commercial acumen with the ability to price and negotiate high‑value, margin‑driving agreements.
• Bachelor’s degree in Business, Technology, Engineering, Data Science or related field; MBA advantageous.

Required skills

• Enterprise sales execution in BPO/CX/managed‑services sectors.
• Deal structuring for multi‑year, multi‑geo contracts.
• Negotiation and commercial pricing expertise.
• Stakeholder management at C‑suite level.