Head of Sales – Enterprise Revenue Growth (Individual Contributor)

About the role

Our client, a leading global CX management company, is looking for a high‑calibre enterprise sales professional to drive accelerated revenue growth across Kenya and East Africa. This is a frontline, individual‑contributor position focused on originating, structuring and closing large, complex BPO and CX deals.

Key responsibilities

• Own the full enterprise sales cycle from opportunity identification to contract signing.
• Generate and manage a high‑value pipeline of $5M‑$20M+ ACV deals.
• Structure multi‑year, multi‑country BPO contracts with complex commercial and contractual terms.
• Travel across East Africa to develop business opportunities and build regional market credibility.
• Engage and influence C‑suite stakeholders to secure anchor enterprise clients.
• Position the company as a strategic partner and establish a repeatable, scalable go‑to‑market motion.

Required profile

• Proven track record closing large enterprise deals ($5M‑$20M+ ACV) in BPO, CX, contact‑centre or managed‑services environments.
• Experience structuring multi‑year, multi‑country agreements with complex commercial frameworks.
• Deep understanding of the Kenya/Africa BPO market and an established network across key sectors.
• Extensive experience selling AI‑led propositions and influencing senior decision‑makers.
• Strong commercial acumen with the ability to price and negotiate high‑value, margin‑driving contracts.
• Bachelor’s degree in Business, Technology, Engineering, Data Science or related field; MBA advantageous.

Required skills