Hospital Secretary / Admin Officer

About the role

Brites Management Services is hiring a full-time Hospital Secretary/Administrator in Upperhill, Kenya, within the healthcare industry. The role covers patient care and front office management, insurance and financial administration, records management and general administration.

Key responsibilities

• Welcome and receive patients, relatives and visitors professionally, and schedule and manage patient appointments to minimise wait times.
• Manage the patient onboarding workflow, including registration, admission and discharge documentation, and direct patients to the right clinics, wards or specialists.
• Assist patients with medical insurance pre-authorisation and claim forms, verify insurance validity and coverage, and coordinate with the billing department for accurate invoicing.
• Maintain and update electronic and physical patient health records securely, keeping all data confidential and retrieving files promptly for medical staff.
• Handle daily clerical work such as phone calls, emails and general inquiries, draft correspondence, memos and reports, and monitor front-office inventory and office supplies.
• Work closely with doctors, nurses and lab technicians to keep patient flow smooth.

Required profile

• Degree or diploma in Business Administration, Healthcare Management, Secretarial Studies or a related field.
• At least 3 years of continuous administrative experience in a hospital or busy medical clinic.
• Practical understanding of Kenyan insurance providers (NHIF/SHIF, private insurances) and pre-authorisation processes.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Hospital Management Information Systems (HMIS) is highly desirable.

Candidates who meet the qualifications should send their CV by email to the employer's recruitment team. Interviews are held on a rolling basis until the position is filled, and only shortlisted candidates will be contacted.