Housekeeping Coordinator

About the role

The Housekeeping Coordinator supports the Housekeeping manager in running daily operations at a Marriott property in Nairobi. The role runs room reports, coordinates Housekeeping with Engineering, Front Office and Laundry, and ensures rooms are ready for guests while following company and safety policies.

Key responsibilities

• Run sold room reports, verify room status, identify discrepant rooms and prioritize room cleaning
• Update the status of departing guest rooms and document and resolve discrepant-room issues with the Front Desk
• Prepare and distribute room assignments to Housekeeping staff
• Record, monitor and update the list of 'Do Not Disturb' rooms, and assign rush rooms and rooms off that list
• Ensure vacant dirty rooms are cleaned by the necessary time
• Act as a liaison between Housekeeping, Engineering, Front Office and Laundry
• Complete required Housekeeping paperwork and follow company and safety and security policies
• Report maintenance problems, safety hazards, accidents or injuries, and complete safety training and certifications
• Maintain a clean, professional appearance, protect company assets and confidential information, and welcome guests according to company standards

Required profile

• Diploma or certificate in Hospitality Management or a related field
• Minimum of 1-2 years of experience in a housekeeping role
• Experience preferably in a hotel or luxury service environment (4- or 5-star hotel highly desirable)