Housing Supervisor

About the role

Amentum is recruiting a Housing Supervisor in Mombasa, Kenya. The role provides leadership and oversight of housing operations so that quality services are delivered in line with contract requirements, in a dynamic overseas environment.

Key responsibilities

• Interact with the Contract Manager, customers, tenants and support staff to meet housing needs and operational requirements.
• Deliver excellent customer service during tenant check-in and check-out, and communicate housing policies and procedures.
• Issue keys, access materials and check-in/check-out documents; assist with lockouts, access issues and minor service concerns.
• Maintain accurate records on occupancy, supplies, housing assignments and office operations, and monitor occupancy status in assigned units.
• Keep reservation system data accurate and coordinate furniture, linen and equipment movement, submitting replacement requests as needed.
• Receive and document building maintenance requests and customer concerns, and ensure a safe workplace.
• Comply with environmental health, safety and quality assurance requirements, and support leadership with administration, reporting and special projects.
• Follow Department of State policies, company procedures, contract requirements and standard operating procedures.

Required profile

• Minimum of three years of leadership experience in customer service, housing operations, lodging or property management.
• High school diploma or equivalent.
• Valid passport valid for at least one year at hiring, a country visa as required by the U.S. Department of State Foreign Clearance Guide, and ability to travel internationally.
• Ability to pass contract medical requirements and obtain and keep facility credentials.
• English speaking, reading and comprehension.
• Preferred: overseas housing experience, OCONUS experience with a multi-national workforce, a valid driver's licence, and experience with multinational staff and demanding customers.

Required skills

• Expert computer skills, including Microsoft Word and Microsoft Excel.
• Strong organisational, communication and problem-solving skills.
• Ability to work in a fast-paced environment.