IT Coordinator

About the role

A client of Summit Recruitment & Search is looking for a proactive, technically skilled IT Coordinator to support and manage its IT infrastructure in Kenya. The role covers computer systems, networks and enterprise applications, and calls for a hands-on IT professional who can work independently in a fast-paced environment.

Key responsibilities

• Install, configure, maintain and upgrade computer hardware, operating systems and business software.
• Monitor network performance and keep systems available across the organisation.
• Troubleshoot system errors, outages and performance issues to minimise downtime.
• Manage user accounts, access and permissions in line with IT policies.
• Oversee data backups and support disaster recovery readiness.
• Implement and maintain IT security measures against cyber threats and unauthorised access.
• Provide first-line and second-line technical support to staff on hardware, software and systems.
• Maintain and support ERP systems and other enterprise applications.
• Work with departments on IT improvements and digital transformation, and keep IT documentation, system records and asset inventories accurate.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• At least 3 years' experience in IT support, systems administration or IT coordination.
• Proven ability to troubleshoot complex technical issues efficiently.

Required skills

• Networking technologies including TCP/IP, DNS and DHCP.
• Windows Server management and enterprise user support.
• Familiarity with virtualisation tools such as VMware.
• Experience supporting ERP systems (Microsoft Dynamics 365 is an added advantage).
• Strong working knowledge of Microsoft Office and general enterprise IT systems.