Lead, IT Change & Interventions

About the role

Save the Children International is looking for a Lead, IT Change & Interventions to join its global team. The team leads the development and configuration of the global digital business and operating systems used across Save the Children and its members, keeping the application portfolio fit for purpose and delivering new and existing systems in line with business needs. The Lead works in partnership with Transformation Delivery and business functions, covering transformation initiatives, change requests, IT projects outside the transformation portfolio, IT planning and delivery oversight, and continuous improvement. The role reports to the Director Technology Strategy & Transformation, is permanent, and is open to any approved office location.

Key responsibilities

• Transformation initiatives: define, shape or lead parts of transformation work such as testing, cutover and data migration, and partner with project leadership on test approaches, scope and scenarios
• Take an active delivery role in the test space and resolve unexpected IT roadblocks, sometimes creating sub-projects or change requests
• IT projects: lead initiatives outside the transformation portfolio (for example Citrix migration or Microsoft shared tenancy), identify risks and dependencies and ensure adherence to governance and standards with the PMO
• Change requests: triage, impact assess and estimate CRs, own end-to-end delivery and resourcing of complex ones, and intervene when CRs are poorly scoped
• IT planning and delivery oversight: contribute to product roadmaps and assess change against delivery timelines
• Continuous improvement: dedicate up to 20% of time to improving processes, tooling, methodologies and testing, working with TD leadership
• Escalate change-related issues and dependencies, and mentor IT teams

Required profile

• Considerable experience with large, complex IT environments and operational change, including issue resolution, dependency management and capacity building
• Proven experience in testing, creating test approaches, methodologies and strategies
• Experience in IT change requests, release management or product/technology roadmap delivery
• Ability to work in a matrix organisation and to mentor teams without formal line management
• Experience in a fast-paced, changing environment and with hybrid delivery models
• English; French, Spanish or Arabic is desirable
• Relevant project management or Agile certifications (PMP, Prince2, ScrumMaster, etc.) are essential; ITIL or other IT service management qualifications are advantageous