Manager, Transit and Consolidation Operations

About the role

Africa Global Logistics Kenya is looking for a Manager, Transit and Consolidation Operations based in Nairobi (Westlands). The role covers end-to-end transit cargo movements, import and export consolidation, customer service, financial control, compliance and leading the transit operations team.

Key responsibilities

• Transit operations: plan, coordinate and control cargo movements from port or point of entry to destination or border exit, ensure timely customs entries, bond management, port and terminal release, border clearance and file closure, and monitor cargo daily while managing exceptions.
• Consolidation: plan and manage import and export consolidation (receipt, verification, sorting, staging, consolidation, deconsolidation, dispatch), coordinate schedules, cut-offs, loading plans, routing and space use, and set up operating processes for new consolidation lanes.
• Customer service: act as the primary operational contact for assigned customers, lead operational reviews, resolve service issues and close complaints, delays, damage and claims, and support commercial teams on solution design, pricing and onboarding.
• Financial control: prepare activity budgets and forecasts, control disbursements, supplier charges, demurrage, detention, storage and penalties, validate billing inputs and ensure timely invoicing.
• Compliance, risk and QHSE: ensure compliance with customs, transit, bonded-cargo, transport, security, trade and QHSE requirements, maintain SOPs, risk assessments and contingency arrangements, and monitor bonds, guarantees, licences and permits.
• People leadership: lead, coach and develop the transit operations team, define responsibilities and objectives, and plan staffing and shift coverage.
• Stakeholder management: build relationships with regulators, suppliers and partners, and represent the company in professional forums.

Required profile

• Bachelor's degree or diploma in Logistics, Supply Chain Management, Customs, Commerce, Business Administration or a related field.
• At least five years' experience in customs clearing and forwarding, transit logistics or regional cargo operations, including supervisory or management responsibility.
• Working knowledge of East African transit procedures, customs documentation, bonded cargo controls and cross-border requirements.
• Experience in consolidation, freight forwarding, transport coordination or port/terminal operations is desirable.

Required skills

• Proficiency in operational systems and Microsoft Office.
• ERP, TMS or customs platform experience is an advantage.