Monitoring Assistant – Remote

About the role

We are looking for a Monitoring Assistant to act as the early‑warning system for our operations team. Working fully remotely, you will review staff activity, screenshots and work patterns to spot issues before they affect our law‑firm clients.

Key responsibilities

• Examine daily Hubstaff screenshots and activity logs for productivity, focus and compliance indicators.
• Distinguish normal work variation from genuine red flags.
• Document findings clearly and consistently, following established SOPs.
• Escalate concerns to Operations Managers with contextual evidence, not guesses.
• Maintain strict confidentiality of all reviewed data.

Required profile

• Strong written English and exceptional attention to detail.
• Comfortable performing repetitive yet critical monitoring tasks.
• Ability to make objective judgment calls based on patterns.
• Tech‑savvy, quick to learn new tools, and capable of handling confidential information responsibly.
• Prior QA, monitoring or operations experience is a plus.

Required skills

• Hubstaff (or similar time‑tracking and screenshot monitoring tool).

What we offer

• Fully remote work with a stable workload.
• Direct impact on client satisfaction and retention.
• Opportunities to grow into operations or QA roles.