Office Admin - Cyber Services

About the role

Brites Management Services is hiring a full-time Office Admin for its cyber services centre on Kirinyaga Road, Nairobi CBD. The role covers customer service, document processing, office administration and basic technical support, with a stated salary of KShs 17,000 to 20,000.

Key responsibilities

• Customer service: receive and assist customers, answer inquiries and resolve service issues while keeping confidentiality.
• Digital and government services: process services through eCitizen, KRA iTax, eTIMS and NTSA platforms, and guide clients through online applications and statutory compliance.
• Document processing: prepare, type, print, scan, photocopy, laminate and bind documents, and generate invoices, quotations and receipts.
• Office administration: maintain filing systems, monitor office supplies, handle calls, emails and correspondence.
• Technical support: troubleshoot printers, scanners and internet issues, help with account creation and document uploads, and report equipment faults.
• Cash handling: receive payments, issue receipts, keep daily transaction records and balance cash collections.
• Promote the centre's services and support day-to-day operations.

Required profile

• Diploma in Business Administration, Information Technology or a related field.
• At least 1 year of experience in a cybercafé, business centre or office administration role.
• Experience using eCitizen, KRA iTax, eTIMS and NTSA platforms.
• Excellent customer service, communication and organisational skills with attention to detail.

Required skills

• Strong computer literacy and Microsoft Office.
• Knowledge of eCitizen, KRA iTax, eTIMS and NTSA platforms.

Applications are made by sending a CV to the employer's recruitment email; interviews are held on a rolling basis until the post is filled.