Office Administrator - Insurance

About the role

The client, an insurance‑related business, is seeking a proactive Office Administrator to manage daily office operations, support insurance processes and provide excellent customer service.

Key responsibilities

• Coordinate daily office activities and ensure smooth administrative operations.
• Handle incoming calls, emails, walk‑in clients and general enquiries professionally.
• Support insurance documentation, record keeping and client file management.
• Prepare, organise and maintain insurance policy documents and related records.
• Follow up with clients on documentation, renewals and service requirements.
• Assist sales and business development efforts, including lead follow‑ups and client relationship management.
• Maintain accurate client databases and update records as needed.
• Prepare reports, correspondence, quotations and other administrative documents.
• Coordinate appointments, meetings and communications with clients and stakeholders.
• Provide general administrative support to the management team.

Required profile

• Previous office administration experience within an insurance company, brokerage or related financial services.
• Good understanding of insurance documentation, policy administration and renewal follow‑ups.
• Strong communication and interpersonal abilities.
• Excellent organisational skills with attention to detail.
• Professionalism, integrity, confidentiality and a customer‑oriented attitude.
• Self‑motivated, proactive and able to work with minimal supervision.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in email applications.