Online Community Lead

About the role

KerlHive is building a supportive community for experienced nurses and caregivers across the US, Canada, and the UK. As the Online Community Lead you will be the daily human presence inside a private WhatsApp group, fostering genuine relationships and guiding members toward their next professional steps.

Key responsibilities

• Own the day‑to‑day life of the private WhatsApp community, welcoming new members and ensuring they know what to do next.
• Build and maintain relationships with members, track their progress, and keep engagement consistent and meaningful.
• Identify quiet members and re‑engage them with personal outreach.
• Moderate the weekly Sunday Live coaching session, managing the room and surfacing key questions.
• Encourage members to book one‑on‑one Clarity Calls with the founder and follow up with no‑shows.
• Review all content before it enters the community to ensure relevance and alignment.
• Submit a weekly report covering active members, new joins, dormant members, conversations opened, and calls booked.

Required profile

• Demonstrable experience managing or growing an active online community on platforms such as WhatsApp, Facebook Groups, Discord, Slack, or Telegram.
• Natural ability to build trust and warmth in written one‑on‑one and group conversations.
• Strong written English communication that is clear, warm, and credible to a North American professional audience.
• Self‑directed and dependable in a fully remote environment with reliable availability during US and Canada Eastern Time business hours, including Sunday evenings.
• Familiarity with the nursing, caregiving, or broader healthcare space is a significant advantage.