Operations Assistant

About the role

Brites Management Services is hiring a full-time Operations Assistant. The role supports the day-to-day running of business operations, customer service and sales support, and covers orders, stock coordination and basic administration.

Key responsibilities

• Support daily operations, coordinate with departments, suppliers, customers and service providers, and follow up on pending orders, deliveries and customer requests.
• Handle customer inquiries by phone, walk-ins, WhatsApp or other channels, and support the sales team with quotations, order processing and follow-ups.
• Process customer orders, monitor stock levels and coordinate with suppliers and service teams for timely delivery of products, accessories, spare parts and vehicle services.
• Maintain records of customers, orders, invoices and deliveries, prepare reports, schedules and quotations, and keep paperwork up to date.
• Help coordinate staff schedules, appointments and service bookings, gather customer feedback and perform other administrative and operational duties assigned by management.

Required profile

• Minimum of 2-3 years of relevant work experience in operations, sales, administration or customer service.
• Experience in the motor vehicle, auto accessories, spare parts, garage or vehicle services industry is highly desirable.
• Good understanding of day-to-day business operations and customer service.

Required skills

• Basic computer proficiency and ability to use Microsoft Office and other relevant systems.
• Experience handling customer inquiries, orders, records and operational follow-ups.

The advertised salary is KShs 20,000-25,000. Applications are made by sending a CV to the company's recruitment email; interviews are held on a rolling basis until the position is filled.