Operations Manager - Funeral Home

About the role

Brites Management Services is hiring a full-time Operations Manager for its funeral home business, based in Nairobi with travel to other counties. The role oversees daily operations across multiple branches, supports bereaved families and manages staff, budgets and stakeholder relationships.

Key responsibilities

• Oversee daily operations across multiple funeral home branches, coordinate funeral arrangements, transportation, mortuary services and customer support, and lead the opening of new branches.
• Ensure compassionate, professional and timely support for bereaved families, handle complaints and escalations, and build relationships with hospitals, mortuaries, insurance providers and other stakeholders.
• Supervise branch staff, manage performance, attendance and discipline, conduct training and coaching, and foster teamwork.
• Support growth initiatives, develop relationships with hospitals, healthcare facilities and community organisations, and identify ways to increase branch revenue.
• Manage branch budgets and expenses, ensure accurate billing and collections, monitor profitability and maintain operational records.
• Ensure compliance with health, safety, legal and regulatory requirements, manage risks and sensitive client information, and oversee incident reporting.
• Prepare operational, financial and performance reports, track KPIs and give management strategic insights.

Required profile

• Degree or diploma in Business Administration, Operations Management or a related field.
• At least 8 years of experience as an Operations Manager in retail, microfinance or service industries.
• Proven experience managing multi-branch operations and opening new branches.
• Strong leadership, strategic thinking, problem-solving and communication skills.

Required skills

• Proficiency in MS Office and documentation/reporting tools.

Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled.