Operations Manager – Nairobi Hub

About the role

As an Operations Manager at Athena, you will lead a high‑performing pod of Executive Partners within the Nairobi Hub. You will ensure every member relationship delivers on Athena’s promise of expanded capacity, sharper execution, and more meaningful lives.

Key responsibilities

• Lead, coach and develop a team of Executive Partners to provide best‑in‑class support to founders, investors, public figures and high‑impact leaders.
• Design and execute operational processes that guarantee consistent, high‑quality member experiences.
• Collaborate with regional Hub leaders to align service delivery with Athena’s global standards.
• Monitor performance metrics, identify improvement opportunities, and drive continuous improvement.
• Act as a strategic liaison between members and internal teams to resolve complex issues.

Required profile

• Strong analytical mindset with a passion for solving complex problems.
• Demonstrated leadership experience in a fast‑growing, high‑performance environment.
• Excellent communication skills and a commitment to authenticity and high performance.
• Willingness to live within 80 km of Nairobi to work onsite in the Hub.

Required skills

• Leadership and team‑coaching capabilities.
• Operational process design and execution.
• Data‑driven decision making.
• Stakeholder management across diverse professional backgrounds.

What we offer

• Competitive benefits and professional development opportunities.
• Intensive two‑week onboarding program.
• Opportunity to work on a global stage at a high‑growth company.
• Collaborative, authentic culture that values both performance and personal growth.