Operations Officer – Security Services

About the role

The Operations Officer will oversee daily performance of security personnel across client sites, ensuring service quality, regulatory compliance, and supporting business growth through marketing and client relationship activities.

Key responsibilities

• Supervise and coordinate deployment of security personnel across various client locations.
• Conduct regular site visits and inspections to verify adherence to Standard Operating Procedures.
• Handle client complaints and incidents, ensuring timely resolution and communication.
• Maintain accurate records of attendance, incidents, transfers, and disciplinary actions.
• Ensure guards are properly uniformed, trained, and equipped according to PSRA and company standards.
• Support recruitment, vetting, and onboarding of new guards.
• Identify and pursue new business opportunities through field visits, networking, and client referrals.
• Develop and implement basic marketing plans to promote security services.
• Participate in client presentations, exhibitions, and promotional events.
• Prepare and submit reports on operational performance, incidents, and marketing activities.
• Maintain documentation of contracts, site instructions, and guard deployment.
• Support invoicing by verifying hours worked and services delivered.

Required profile

• Diploma or degree in Security Management, Business Administration, Marketing or a related field.
• Minimum of 3 years’ experience in security operations with exposure to marketing or client service roles.
• Valid riding licence; a driving licence is an added advantage.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.