Operations Specialist
Glovo · Nairobi
Job description
About the role
Support various stakeholders with administrative tasks, manage courier recruitment, training and onboarding, and ensure operational efficiency for Glovo in Nairobi.
Key responsibilities
- Manage recruitment, training, and onboarding of couriers.
- Maintain and analyse operational metrics, producing daily, weekly and monthly reports.
- Facilitate communication with the Operations Manager and ensure high service levels and courier satisfaction.
- Monitor regulatory compliance, manage insurance policies and safety protocols.
- Optimize delivery times, courier earnings and stock management of equipment.
Required profile
- Strong communication skills and quick problem‑solving ability.
- High motivation to work in a fast‑growing environment.
- Analytical mindset with proficiency in Excel.
- Enjoy teaching and adapting new employees.
- Positive energy and commitment even on challenging days.
- Intermediate or higher level of English proficiency.
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Published 3 hours ago
Expires 4 weeks from now
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Glovo
Nairobi
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