This job is no longer available
This job expired on 15/09/2026. It no longer accepts applications.
Operations Supervisor – Call Center (Kenya)
Solvo Global · Comté de Nairobi
Job description
About the role
We are seeking an Operations Supervisor to lead a dynamic call‑center team in Kenya. You will be responsible for driving performance, ensuring exceptional customer experiences, and supporting a high‑profile brand partner.
Key responsibilities
- Lead, coach and develop a team of 12‑18 Customer Service Professionals.
- Monitor and improve key performance indicators, quality standards and operational excellence.
- Partner with QA, Training and Recruitment teams to maintain high service levels.
- Foster a culture of engagement, accountability and continuous improvement.
- Ensure daily targets are met and exceed customer satisfaction goals.
Required profile
- Minimum 3 years of leadership experience in a contact‑center or customer‑service environment.
- Proven ability to motivate teams and deliver results in fast‑paced settings.
- Strong organizational and time‑management capabilities.
- Excellent problem‑solving and decision‑making skills.
Required skills
- Effective communication and coaching abilities.
- Results‑driven mindset with a focus on quality and efficiency.
What we offer
- Opportunity to grow your leadership career with a prestigious brand partner.
- Full‑time, onsite role with a supportive team environment.
- Chance to make a real impact on customer experience and team success.
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Solvo Global
Comté de Nairobi
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