Remote Account Manager - Non-Bank B2B/B2C Real Estate

About the role

A fully remote, 40-hour-per-week Account Manager position for a U.S.-based real estate services company, open to a Kenya-based professional. The role covers transaction coordination, account management, contract auditing, financial document review and reverse underwriting support, and leads to full ownership of transactions. It runs Monday to Friday, 9:00 AM to 7:00 PM U.S. hours, with core coverage for Central and Mountain Time, and is a 12-month contract renewable by performance.

Key responsibilities

• Own transactions end-to-end after training, managing several files and stakeholders at once and keeping them moving without constant follow-up.
• Act as main contact for title firms, attorneys, listing and buyer's agents, homeowners and internal team, explaining approvals and contract terms and tracking signatures and paperwork.
• Audit contracts and financial documents (pay statements, tax returns, bank statements) for compliance with Short Sale Cooperative requirements and accuracy.
• Review and balance HUD and settlement statements, cross-check figures and fees, and flag discrepancies before closing.
• Communicate professionally with experienced U.S. professionals and homeowners, write clear emails and handle difficult conversations calmly.
• Solve complex situations independently, escalate only when necessary, and bring proposed solutions.

Required profile

• Bachelor's or master's degree or equivalent professional experience.
• 5+ years of experience in real estate, title, mortgage, legal closing, financial services, contract administration, account management, document auditing or underwriting support.
• Previous remote work experience and proven ability to work independently and in a fast-paced environment.
• Excellent spoken and written English; a clear U.S. or U.K. accent is preferred.
• Experience with HUD or settlement statements and auditing financial documents is strongly preferred.

Required skills

• Microsoft Office (Word, Excel, Outlook) and Google Workspace (Gmail, Docs, Sheets, Calendar)
• Adobe Acrobat and CRM software such as Salesforce
• RingCentral or similar phone systems (training provided)
• Digital document management, workflow and task management tools
• Strong Windows proficiency and comfort with databases and digital workflows

What we offer

• Competitive salary, reviewed for performance, with remote work flexibility.
• Opportunity to work with a diverse, dynamic team.