Reservation and Listing Specialist

About the role

Brites Management Services is hiring a Reservation and Listing Specialist for its short-term rental business in Westlands. The role covers managing bookings across Airbnb, Booking.com and direct channels, handling guest communication, keeping property listings accurate and working with housekeeping and maintenance to keep units ready.

Key responsibilities

• Manage bookings, modifications, cancellations, extensions and availability across Airbnb, Booking.com and direct channels, and keep reservation calendars, rates, availability and payment statuses accurate.
• Follow up on pending bookings, payments and extensions.
• Respond to guest enquiries, confirmations, pre-arrival messages, check-in instructions and follow-ups via booking platforms, WhatsApp and email, and coordinate with relevant teams on guest requests.
• Keep property listings up to date on availability, rates, descriptions, photos and amenities, monitor guest reviews and escalate negative feedback or recurring issues.
• Coordinate with Housekeeping and Maintenance on unit readiness and maintenance issues, and communicate reservation changes and special requests to the right teams.
• Maintain reservation records, trackers and guest information, prepare or update reports, follow company SOPs and escalate urgent matters to the Reservations Team Lead.

Required profile

• Diploma or degree in Hospitality, Tourism, Business Administration, Property Management or a related field is preferred.
• At least 2-3 years of relevant experience in reservations, hospitality, short-term rentals, serviced apartments or property management.
• Additional language proficiency, including Chinese, is an added advantage.

Required skills

• Practical experience with Airbnb, Booking.com or similar online booking platforms.
• Proficiency in spreadsheets, email, calendars, booking platforms and reservation management systems.
• Understanding of OTA listing management, reservations, availability, guest communication and basic revenue processes.

Applications are made by sending a CV to the company's recruitment contact; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.