Reservations and Listing Intern

About the role

Brites Management Services is hiring a full-time Reservations and Listing Intern based in Westlands. The role supports the Reservations Manager with day-to-day administrative and operational tasks, including guest enquiries, availability checks and reservation records.

Key responsibilities

• Assist in processing accounts payable and accounts receivable transactions accurately and on time.
• Help process, confirm, modify and cancel reservations, and handle guest requests, booking changes and cancellations.
• Respond to guest enquiries via WhatsApp, email, Airbnb, Booking.com and other channels, and assist with checking availability, rates and booking details.
• Liaise with guests, Housekeeping, Operations and Finance to ensure a smooth guest experience.
• Prepare booking confirmations, invoices, payment follow-ups and guest information, and help prepare daily check-in and check-out lists.
• Maintain accurate and up-to-date reservation records and support the Reservations Manager with daily administrative and operational tasks.

Required profile

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
• At least 6 months of experience in reservations, hospitality, customer service or a related role.
• Strong communication and problem-solving skills, attention to detail, multitasking ability and a customer-first approach.
• Ability to work well in a fast-paced environment.
• Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage; speaking or writing Chinese is also an added advantage.

Required skills

• Proficiency in Microsoft Office and Google Workspace.
• Added advantage: familiarity with Airbnb and Booking.com.

The stipend is KSHS 15,000. Applications are made by sending a CV to the company's recruitment email; interviews are held on a rolling basis until the position is filled, and only shortlisted candidates are contacted.