Revenue & Reservations Manager

About the role

The Revenue & Reservations Manager plays a key role in maximising revenue and optimising room bookings, meetings and events, food and beverage venues and all hotel commercial aspects. The role covers revenue management strategies, reservation operations and distribution channels, with a focus on guest satisfaction and profitability.

Key responsibilities

• Develop and implement the hotel's revenue and market strategy to optimise pricing, positioning, inventory and performance across rooms, MICE, F&B and other revenue streams.
• Drive revenue growth and market share by improving ADR, RevPAR and RPI.
• Collaborate with the GM, Director of Sales & Marketing and Finance Director on the annual budget, forecasts and commercial targets.
• Lead pricing and sales strategy for transient, group, meetings and events with Sales, Marketing and M&E teams.
• Conduct continuous market and competitor analysis, including pricing trends, demand patterns, seasonality and channel performance.
• Oversee e-commerce and digital distribution, including OTAs, GDS, website production, rate parity, content accuracy and online visibility.
• Prepare and present monthly, quarterly and annual performance reports with revenue analysis, forecasts and recommendations.
• Develop and lead the revenue and reservations team, train staff on revenue management principles and monitor team performance.

Required profile

• Bachelor's degree in hotel management or a related field.
• At least 5 years of revenue and reservations management experience.
• Excellent communication and interpersonal skills, with strong written and spoken English.
• Strong leadership, team management and financial management capabilities, including P&L analysis, budgeting, forecasting and capital expenditure planning.

Required skills

• Comprehensive knowledge of hotel revenue management concepts, systems and market dynamics.
• Proficiency in revenue management systems, hotel systems and analytical tools, including advanced spreadsheet applications.