Travel & Ticketing Consultant (Amadeus)

About the role

We are seeking a skilled Travel & Ticketing Consultant to manage airline reservations and ticketing using Amadeus. The role involves handling inbound and outbound flight bookings while delivering excellent customer service.

Key responsibilities

• Book, modify, and manage inbound and outbound flight reservations using the Amadeus reservation system.
• Issue, reissue, and process refunds for air tickets accurately.
• Provide clients with suitable flight options based on their travel requirements and budget.
• Advise clients on airline policies, baggage allowances, visa requirements, and travel regulations.
• Coordinate with airlines and travel partners to resolve ticketing and reservation‑related issues.
• Assist clients with tour inquiries by recommending suitable travel packages and destinations.
• Coordinate tour‑related services, including accommodation, airport transfers, and other travel arrangements where required.
• Maintain accurate booking records and ensure timely follow‑up with clients.
• Deliver a high standard of customer service throughout the booking process.

Required profile

• Proven experience in airline reservations and ticketing.
• Strong working knowledge and proficiency in the Amadeus reservation system.
• Demonstrated ability to manage both inbound and outbound flight bookings efficiently.
• Good understanding of airline fare rules, ticketing procedures, and reservation systems.
• Excellent communication, organizational, and customer service skills.
• Strong attention to detail and the ability to work effectively in a fast‑paced environment.
• Diploma or Certificate in Travel & Tourism, IATA, or a related field.
• Experience in travel and tour operations is an added advantage.

Required skills

• Amadeus reservation system