Waiter/Waitress/Barista

About the role

Impact HR is seeking a professional Waiter/Waitress and Barista to join its hospitality team in Mombasa. The role involves delivering high‑quality guest service in a luxury restaurant and villa setting, preparing premium coffee and non‑alcoholic beverages, and ensuring smooth front‑of‑house operations.

Key responsibilities

• Welcome guests, present menus, and provide detailed knowledge of food, beverages, wines, cocktails, coffees, teas and daily specials.
• Take orders accurately, communicate them to kitchen and bar, and serve food and drinks according to luxury service standards.
• Prepare and serve espresso‑based drinks, specialty teas, fresh juices, smoothies and other non‑alcoholic beverages.
• Set up restaurant tables, private dining areas and villa dining spaces, ensuring proper linen, cutlery, crockery and glassware.
• Serve alcoholic and non‑alcoholic beverages responsibly, recommend wine pairings and maintain correct temperatures.
• Maintain personal hygiene, comply with HACCP and food‑safety procedures, and keep workstations clean.
• Prepare accurate guest bills, process cash, card and electronic payments, and balance receipts.
• Assist with inventory checks of beverages, coffee supplies and service equipment, reporting any shortages or breakages.

Required profile

• Minimum 36 months (3 years) of experience in hospitality, preferably in guest service, barista or restaurant roles.
• Mid‑level qualification as indicated by the employer.
• Ability to handle guest requests, complaints and special dietary requirements courteously.
• Strong attention to detail and ability to work in a fast‑paced, luxury environment.

Required skills

• Operation and maintenance of coffee machines, grinders and related equipment.
• Knowledge of HACCP and food‑safety standards.
• Proficiency with point‑of‑sale (POS) systems for billing and payment processing.
• Ability to prepare espresso‑based drinks, specialty teas and other non‑alcoholic beverages.

What we offer

• Competitive monthly salary ranging from KES 15,000 to KES 30,000.
• Opportunity to work in a luxury hospitality setting with both restaurant and private villa service.
• Professional development in guest service and barista skills.