Legal Intake Specialist – Nairobi

About the role

We are looking for a highly organized Legal Intake Specialist to join our legal operations team in Nairobi. The role focuses on managing a high‑volume intake workflow, ensuring client documentation is accurate, complete, and ready for further legal processing.

Key responsibilities

• Process 100+ intake‑related requests daily, including reviewing and auditing documentation for accuracy and compliance.
• Contact clients to obtain missing information, signatures, and required forms such as retainers and W‑9s.
• Proofread client‑facing communications and legal intake materials.
• Review recorded intake calls to identify gaps and support quality assurance.
• Scan, upload, organize, and maintain case files within the case management system.
• Prepare, print, scan, and mail legal correspondence and client communications.
• Assemble client welcome packages and other administrative materials.
• Schedule and manage availability according to the required shift patterns.

Required profile

• Bachelor’s degree required.
• Minimum 1 year of experience in legal intake, administration, support, or case management.
• Prior experience working in a law firm is mandatory; personal injury case experience is strongly preferred.
• Ability to work on‑site in Nairobi, Kenya, full‑time.
• Flexibility to work one of the specified shift schedules (e.g., Tuesday‑Saturday or Sunday‑Thursday).

Required skills