Business Development Officer – Bancassurance Health

About the role

The Business Development Officer will drive growth and profitability of the health insurance portfolio through bancassurance partnerships. You will implement sales strategies, strengthen relationships with partner banks, and ensure high‑quality business acquisition while delivering efficient customer service.

Key responsibilities

• Achieve annual, quarterly and monthly health insurance premium targets via bancassurance channels.
• Identify, negotiate and close new business opportunities within partner bank customer segments.
• Promote health insurance products through branch visits, activations, presentations and joint marketing initiatives.
• Build and maintain strong relationships with bank branches, relationship managers and other stakeholders.
• Support bank staff with product training, lead generation, cross‑selling and conversion of prospects.
• Prepare accurate quotations and ensure timely processing, issuance, endorsements and renewals of policies.
• Facilitate client onboarding, ensuring complete documentation and compliance with underwriting requirements.
• Liaise with underwriting, claims, operations, ICT and other internal departments to ensure efficient service delivery.
• Guide clients and bank staff on claims procedures, follow up on claims processing and resolve queries promptly.
• Monitor portfolio performance, market trends and customer preferences to identify growth opportunities.
• Ensure compliance with company policies, insurance regulations, KYC, AML, data protection and credit control requirements.
• Prepare sales, portfolio and performance reports and provide recommendations for improvement.

Required profile

• Bachelor’s degree in Marketing, Insurance, Economics, Actuarial Science or related field.
• Progress towards a Diploma in Insurance (ACII or AIIK) – at least three papers.
• Minimum two years’ experience in the insurance industry with proven sales and business development success.
• Strong understanding of customers, market and competitors.
• Knowledge of insurance industry concepts, regulatory requirements and medical underwriting processes.

Required skills