Business Development & Operations Lead

About the role

The Business Development & Operations Lead will drive growth for Kijani Holdings while ensuring that all retail and service outlets operate efficiently and consistently. Reporting to the Director of Operations, the role blends strategic market expansion with hands‑on operational oversight.

Key responsibilities

• Develop and execute sustainable growth strategies, identifying new markets, customer segments, and partnership opportunities.
• Forge and manage strategic alliances with airlines, travel agencies and other partners to broaden sales channels.
• Conduct market research and competitive analysis, building business cases and financial models for new initiatives.
• Lead marketing and digital campaigns to increase brand awareness, customer acquisition and retention.
• Oversee day‑to‑day retail and service operations, ensuring compliance with SOPs, safety and airport regulations.
• Monitor performance metrics (sales, satisfaction, efficiency) and address operational issues promptly.
• Establish, document and enforce best‑practice SOPs; identify bottlenecks and champion automation or lean‑process solutions.

Required profile

• Mid‑level professional with approximately 7 years (84 months) of experience in business development, operations or related functions.
• Proven ability to identify new market opportunities, negotiate partnerships and lead cross‑functional initiatives.
• Strong analytical mindset and excellent communication skills.

Required skills