Business Sales Consultant – SME Solutions

About the role

The Business Sales Consultant will drive growth of SME solutions for the bank by acquiring new clients, deepening existing relationships and promoting a full suite of transactional, lending, investment, insurance and trade products. The role requires close collaboration with internal teams to ensure a seamless customer experience while adhering to compliance and ethical standards.

Key responsibilities

• Develop and implement sales strategies to meet defined targets.
• Identify, onboard and maintain relationships with new and existing clients.
• Prepare and deliver compelling sales presentations and proposals.
• Collaborate with other bank departments to ensure customer satisfaction.
• Promote a range of SME solutions, including transactional, lending, investments, insurance and trade services.
• Gather and share client product satisfaction feedback.
• Conduct pre‑profiling of new customers and capture feedback on product uptake.
• Resolve customer complaints and own the follow‑up process.
• Probe customers for future needs and log leads for the bank’s product offering.
• Identify service breakdown points and suggest process improvements.
• Ensure compliance with AML, KYC and sanctions requirements, escalating issues as needed.

Required profile

• Degree in a business‑related field.
• Sales experience in banking, SACCO, micro‑finance or a similar financial institution.
• Strong knowledge of banking processes, ethics and basic computer literacy.
• Excellent time‑management, attention to detail and ability to work under pressure.

Required skills