Cargo Supervisor

About the role

Emirates SkyCargo is seeking a Cargo Supervisor in Nairobi to ensure superior service quality and efficient day‑to‑day cargo operations, working closely with ground handling agents and third‑party contractors.

Key responsibilities

• Plan, organise and coordinate operational activities to maximise efficiency and productivity.
• Monitor GHA service standards, address shortcomings promptly, and resolve delays, disruptions, or cargo mishandling.
• Compile and review cargo documentation in line with local regulations and company policies.
• Complete post‑flight activities, including dispatch of messages, forwarding documentation and maintaining station files.
• Investigate and respond to queries, complaints and claims from internal and external customers.
• Motivate, train and provide feedback to staff, manage rostering, performance appraisals and administrative tasks.
• Supervise cargo operations safely and act as senior in charge when no manager is on duty.

Required profile

• Educated to GCSE level with at least 6 years cargo operations experience, including 4 years in a leadership role, OR A‑Level with at least 4 years experience and 2 years as a cargo agent leader.
• Fluency in English and the local language.
• Legal right to live and work in Kenya.

Required skills

• Knowledge of Dangerous Goods regulations and a valid DG certificate.
• Understanding of Weight & Balance procedures and Live Animal Regulations.
• Proficiency with Microsoft Word, Excel and email.