Customer Service Executive

About the role

As a Customer Service Executive at Hub NI, you will be the first point of contact for customers of a diverse range of client businesses. You will deliver professional, friendly, and efficient support across phone, email and live‑chat channels, ensuring a positive experience at every interaction.

Key responsibilities

• Handle inbound and outbound customer enquiries via phone, email, live chat and other digital channels.
• Provide accurate information, resolve queries and record interactions in the relevant CRM or client systems.
• Follow client‑specific scripts, processes and escalation procedures while maintaining data protection standards.
• Prioritise and escalate urgent or complex issues to the appropriate team or supervisor.
• Support colleagues and contribute to a collaborative, high‑performing team environment.
• Meet or exceed individual and team performance targets, including call quality and response times.

Required profile

• Excellent verbal and written communication skills with a customer‑first mindset.
• Strong interpersonal abilities, empathetic and patient when dealing with customers.
• Ability to multitask, prioritise and manage time effectively in a fast‑paced environment.
• Professional, positive and adaptable approach, reliable and proactive.
• Commitment to confidentiality and professionalism at all times.

Required skills

• Proficiency with CRM systems and data entry tools.
• Good computer literacy, including email usage.