Customer Support Executive – Kenya

About the role

Join a leading fintech broker and provide top‑tier support to a global client base. Based in Kenya, you will work in a hybrid model, spending most days in the office while handling client inquiries across multiple channels.

Key responsibilities

• Process client requests and resolve issues via live chat, phone, and email, ensuring accuracy and attention to detail.
• Escalate complex cases to specialists using Salesforce or Jira.
• Update clients on request status and verify submitted documents on an hourly basis.
• Prepare and interpret reports and documentation as needed.
• Participate in company seminars and meet assessment targets.
• Achieve quarterly KPI targets set by the Customer Support manager.
• Perform ad‑hoc tasks assigned by the manager.

Required profile

• Strong communication skills in English and native languages.
• Customer‑facing orientation with excellent troubleshooting abilities.
• Bachelor’s degree in business administration or a related field.
• Self‑motivated, reliable, and able to multitask.

Required skills

• Salesforce
• Jira

What we offer

• Competitive compensation package.
• Professional training, certifications, and free English courses.
• Health, life, vision, dental, and mental‑health coverage for employees and families.
• Generous paid leave, sports club allowance, and holiday flight tickets.
• Meal, transportation, and education allowances.
• Team‑building events and corporate parties.