Freight Forwarding Customs & Regulatory Affairs Coordinator

About the role

AGL (Africa Global Logistics), a multimodal logistics operator (port, logistics, maritime and rail) in Africa and part of the MSC Group, is hiring a Customs & Regulatory Affairs Coordinator in Nairobi. The role coordinates with partner government agencies and internal stakeholders to secure timely approvals of import documents, customs entries, permits, licenses and exemptions. It is a full-time position on a fixed-term contract.

Key responsibilities

• Liaise daily with partner government agencies (KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS and others) and monitor and expedite approvals of IDFs, customs entries, permits, licenses and exemptions.
• Follow up on delayed approvals, escalate outstanding cases and track and report approval turnaround times and pending regulatory cases.
• Verify supporting documents for customs declarations and PGA approvals, ensure compliance with customs regulations and import/export requirements, and resolve queries, objections and document discrepancies.
• Act as the focal point between AGL's operational teams, customers, PGAs and customs authorities, communicating approval status and regulatory updates.
• Prepare daily and weekly reports on pending IDFs, pending customs entries and PGA approval status, identify bottlenecks and recommend corrective actions.
• Monitor changes in customs procedures, tariff regulations and PGA requirements, circulate updates, run awareness sessions and take part in industry forums.

Required profile

• Diploma in Customs Administration, Logistics, International Trade or a related field.
• Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding or trade compliance.
• Proven experience liaising with KRA Customs, KenTrade and partner agencies such as KEBS, KEPHIS, Port Health, NACADA, KDB, PCPB and NEMA.
• Experience expediting IDFs, customs declarations, permits, licenses and exemptions, and handling customs queries, disputes, demand notices, audits and compliance matters.
• Ability to build relationships with government agencies and work under pressure to resolve clearance bottlenecks.

Required skills

• Strong knowledge of Kenya Customs regulations, the EAC Customs Management Act and PGA procedures.
• Understanding of import, export, transit, bonded warehouse, SEZ and EAC customs procedures.